Stella & Rose's Books

Contents

• Foreword
• About the Authors
• Chapter 1 - What Every Manufacturer and Airline Should Know about Comfort
• Two Comfort Stories
• Role of Comfort in Sales
• The Difficulty of Making People Feel Comfortable
• The Good News: It Is Possible to Make People Feel More Comfortable
• Comfort Theory
• Comfort Manifestations
• Inputs Leading to (Dis)comfort: History; State of Mind; Visual Input; Smell; Noise; Temperature and Humidity; Pressure and Touch; Posture and Movements
• Persons Influencing the Input
• References
• Chapter 2 - Other Aircraft Interior Comfort Studies
• Lack of Many Substantial Studies on Aircraft Comfort
• A Classic Study
• German Study on Aircraft Interior Comfort: Experience Preceding the Flight; Experience during the Flight; Experience after the Flight
• A Study Regarding Service, Perceived Value, and Satisfaction in Taiwan
• A German Study of Noise
• A Dutch Study Regarding Aircraft Interior Comfort
• A U.S. Study Regarding Passenger Experience
• Some Conclusions
• References
• Chapter 3 - The Voices of over 10,000 Customers
• Technology Versus Passenger
• Innovations Have Their Effects
• Study Methodology: Factors Correlating with Comfort; Leg Room; Hygiene; Crew; Luggage Room; Neighbour; Seat; Flying Time; In-Flight Entertainment; Delay; Lost Luggage; Aircraft Type; Direct versus No Direct Flight
• Reflection
• References
• Chapter 4 - New Demands for Aircraft Seats Based on Recent Research
• Using Research for Seat Design
• Seat Design and Health
• Aircraft Seats Should Fit
• Pitch Watchers
• Designing an Aircraft Seat is Difficult
• Ideal Pressure Distribution
• Seating and Shear Forces
• Comfort and Seating
• Specific Dynamic Seat Characteristics
• Comfort and "Wow"
• Feet off the Ground
• Backrest Angle
• Seating and Electronics
• Other Features: Headrests and Massage
• Opportunity for Designers
• References
• Chapter 5 - The Ultra Comfortable Flight Experience
• Introduction
• The Flight Experience: At Home; Forty-Eight Hours before the Flight; To the Airport; At the Airport; The Lounge; Airport Plus; At the Gate; The Plane Entrance; The Long Haul Flight; Business Class; Inexpensive Flight; In-Flight Entertainment (IFE); Cleanliness; Crew; Arrival
• References
• Chapter 6 - Illustrations and Comments on Aircraft Interior Comfort and Design
• Introduction
• Leg Room
• Service
• Hygiene
• Luggage Room
• Neighbour
• Seat
• IFE
• Delay/Waiting
• Other Illustrations
• Design
• Safety
• Business Class
• Book Summary
• Index