Help At Biggles Books
We are sorry that you are having difficulty using our site. If you can't find what you need below, please call us on 01291 689755 or email enquiry@stellabooks.com with the subject line of Website Help.
To purchase a book, click the 'Buy Now' button this will add the book to your shopping basket. Then continue shopping, you can checkout at any time by clicking on the basket link at the top of the page. For the checkout process you will be transfered automatically to our mainsite www.stellabooks.com
Payment options
You can pay by most major credit & debit cards, including American Express, and Paypal. Sorry, but we do not accept payment by Cheque.
If you are having problems with payment, please contact us and we will do what we can to resolve the issue.
For your security, credit & debit card payments are made on the secure payment pages at SagePay. SagePay, a division of Sage (UK) Limited, allows you to enter card details and receive an authorisation response without the details being seen by us. You can read more about SagePay at their website www.sagepay.com
You will be required to enter the card number, expiry date, start date (if applicable), the name of the cardholder as it appears on the card, and the security number. Please note that cards which must be physically swiped through a machine CANNOT be used online.
IMPORTANT: while on the SagePay or Paypal payment pages, you should not press the browser back button otherwise you will see an error message. It is not possible to pay using a Maestro card at Sagepay
Delivery of your order
For delivery within UK, we offer two flat-rate options, regardless of the number of books or the value. UK Standard delivery costs £3.70 and delivery takes 1-3 business days. UK Express costs £10 and is fully tracked with delivery in 1 business day. International shipping rates & methods depend on where you want your order sent and the value of the book(s) in your basket. Shipping costs are calculated automatically and are based on the total weight of the items in the basket. You can preview shipping rates by viewing your shopping basket and at the start of the Checkout.
We will confirm dispatch of your order by email and tell you the expected delivery date and tracking number, if available.
Your account
If you have a registered account on our main site www.stellabooks.com you will be able to login and view/change your accout details during the check-out process. Please note that there is no login / account access from this website. For further help with login and your account area please visit the help page on stellabooks.com