Stella & Rose's Books

Lovely looking website. A pleasure to receive it (your newsletter). Have passed it on to some friends. J.M. Canada

Just a quick e-mail to let you know my book has arrived, beautifully packed and in excellent condition. I didn't expect the dust jacket to be in a removable laminated sleeve, that shows attention to detail which is much appreciated. I have been looking fo

Thanks for the info. regarding despatch of my order. Once again, many thanks for a first class service and may I compliment you on your excellent website. R.S. UK

I would just like to say, how useful, I find the pictures of the book covers. I appreciate to do this for all your stock would probably be an enormous task but sometimes the descriptions are very similar and to see the cover has saved me on many occasions

Thank you for the message concerning this order. My book arrived today, and I am very pleased with it, just as with the previous Annual I ordered from you recently. What particularly impresses me regarding Stella Books is the high standard of accuracy you

I have received the books as noted below this morning. I am very pleased with them. I cannot praise your company enough. Your customer service has been excellent. Thank you and your staff very much on my behalf also at Stella Books. P.J. UK

Both packages arrived first post yesterday in perfect condition. That is total transit time of about 19 hours, I guess, from order to delivery. Brilliant service. Thank you very much. M.L. UK

Your ordering system worked very well and I extend my thanks for your prompt and pleasant service. Best regards, G.J. Canada

The book arrived this morning in wonderful condition. Thank you so much for your excellent service and for the additional information about buying books on the internet. I hope to use your service again. T.S. UK

Many thanks for your efficiency in keeping in touch with your customers. Best wishes. V.B. UK

I looked at your website and it is quite a treasure of wonderful books being given a second life!... The website is strikingly clear with so much information! C.S. USA

Dear Adam and all your wonderful colleagues -- Thank you for dealing so wonderfully with your customers about your website problems. I am not surprised -- your communications are better than any company I know -- but I do not take you for granted

(Re Website back online) Excellent! Thanks, by the way, for the great wildlife photos with your regular emails. Best wishes, H & A. L. UK

(Re website outage) Thank you for letting me know. I am really sorry that this has happened to the only shop and service in Britain that is unique in its exemplary customer service. I hope this problem will be resolved for you shortly and ensuring

This is not an enquiry but a commendation. Having ordered the above volume on Thursday afternoon I was astounded to receive the item on Friday morning! I am extremely delighted with the condition of the book and congratulate your team on its efficiency. W

Order arrived safely... Thanks for the prompt response. I will keep your address to hand when I need to try and order books which are not easy to obtain. Thanks for the great service. R.E. USA

Thank you also for the leaflet about your shop - looks great! This has been a great buying experience and hope to buy from you again. P.P. USA

My order safely received and thankfully well packed by yourselves and Royal Mail had managed to get the outer packing wet and it was delivered to me in a Royal Mail polythene bag covering your packaging. If you did not pack your books so well, it could ha

Thanks for Newsletter. We really enjoyed visiting your bookshop last week and my husband is delighted by his three volumes on the Crimean War. Visiting is so much better than browsing your website and long may you continue with real books on shelves. J.

All books arrived safely today - and beautifully packed. Thank you for the care you have taken. R.N. Hong Kong