What our customers are saying...
Your ordering system worked very well and I extend my thanks for your prompt and pleasant service. Best regards, G.J. Canada
The book arrived this morning in wonderful condition. Thank you so much for your excellent service and for the additional information about buying books on the internet. I hope to use your service again. T.S. UK
Many thanks for your efficiency in keeping in touch with your customers. Best wishes. V.B. UK
I looked at your website and it is quite a treasure of wonderful books being given a second life!... The website is strikingly clear with so much information! C.S. USA
Dear Adam and all your wonderful colleagues -- Thank you for dealing so wonderfully with your customers about your website problems. I am not surprised -- your communications are better than any company I know -- but I do not take you for granted
(Re Website back online) Excellent! Thanks, by the way, for the great wildlife photos with your regular emails. Best wishes, H & A. L. UK
(Re website outage) Thank you for letting me know. I am really sorry that this has happened to the only shop and service in Britain that is unique in its exemplary customer service. I hope this problem will be resolved for you shortly and ensuring
This is not an enquiry but a commendation. Having ordered the above volume on Thursday afternoon I was astounded to receive the item on Friday morning! I am extremely delighted with the condition of the book and congratulate your team on its efficiency. W
Order arrived safely... Thanks for the prompt response. I will keep your address to hand when I need to try and order books which are not easy to obtain. Thanks for the great service. R.E. USA
Thank you also for the leaflet about your shop - looks great! This has been a great buying experience and hope to buy from you again. P.P. USA
My order safely received and thankfully well packed by yourselves and Royal Mail had managed to get the outer packing wet and it was delivered to me in a Royal Mail polythene bag covering your packaging. If you did not pack your books so well, it could ha
Thanks for Newsletter. We really enjoyed visiting your bookshop last week and my husband is delighted by his three volumes on the Crimean War. Visiting is so much better than browsing your website and long may you continue with real books on shelves. J.
All books arrived safely today - and beautifully packed. Thank you for the care you have taken. R.N. Hong Kong
The books arrived in excellent condition this morning,less than 24 hours after I ordered them! Thanks,once again,for your courteous and efficient service. C.A. UK
Dear ladies and gentlemen, I thank you all for your nice book information since I purchased the book by Charles and Mary Lamb there in summer two years ago. I look forward to the next one. Thanks again and best wishes from me in Japan. A.K. Japan
I have just read the newsletter article by 'the new boy' and would like to say how much I enjoyed those same stories (William, Jennings and Billy Bunter)...Your newsletters are most enjoyable, especially with the snippets of local interest. B.K. UK
I'm writing this to let you know the book arrived safely this morning. I'm very happy with it and the clear plastic cover, a nice touch I thought. Many thanks. A.F. UK
Thank you for your help in this matter, and may I add how efficient/professional/charming your staff are. N.G. UK
Extremely prompt, friendly and helpful sellers. Book arrived very well protected and I am delighted. I look forward to ordering from you again. Thankyou.
Absolutely first class. Book exactly as described, perfectly packed and dispatched within a very short time. Nice people to deal with. Many thanks.