What our customers are saying...
I was sitting here happily awaiting Beatrix Potter's arrival in 2 or 3 weeks - She came today!! The book is beautiful! Thank you for all your trouble, patience and your final phone call. I have never experienced such considerate treatment. It isn't su
Hope to hear from you soon it was so nice to talk to some one instead of just filling in form. V.A. UK
I'll stay with you, as I am hugely satisfied with the way you operate. J.W. UK
Thankyou as always for sending me these updates - I do appreciate receiving them...I think the website is excellent - lots of snippets of info which means I go off down interesting avenues & lose all sense of time. I.S. UK
You and Stella Books are the best representative for outstanding customer service, and I am very happy that I got my book today. Quality = outstanding Speed = outstanding (order the 3rd - received on a remote island in Denmark on the 9th) Packin
Thank you very much, as always, for the speedy delivery of the books listed below. Once again, a wonderful service, as they were only ordered on Tuesday and they arrived today (Friday) Thanks again. R.H. UK
I have just recieved the ,above,book.I would like to take the opportunity to thank you,and all the staff for the speedy response to my request.I expected to have to wait a couple of weeks,not days ,to recieve the book. A.S. Australia
Once again, bless you for sending the book list. As ever, I thoroughly appreciate the service. Just imagine: you are immersed in book-related business, all day... that explains the internet charm and serenity emanating from rosesbooks.com! All best wis
The book arrived safely yesterday morning, and I am delighted with it. The book replaces a childhood favourite, damaged (not by me) and which I had almost given up hope of finding. Thank heavens for the web, and for your stock. S.R. UK
THANK YOU FOR THE BOOK IT GOT TO ME ON TIME AND I AM VERY PLEASED. IT WAS ONE OF MY CHILDHOOD FAVORITES WHICH I GET TO SHARE WITH MY NEW BABY THANKYOU. MANY THANKS. C.P. UK
Many thanks for your splendid efficiency as my ordered book took less than 24 hours to reach sunny Bournemouth. J.P. UK
I have just received this book. Everything perfect as usual THANKS ! N.J. Denmark
The book arrived a few days ago in pristine condition. Thank you very much for the time you took to make me a very happy customer. No wonder Stella Books won the UK Award for Outstanding Customer Service! Thanks again, Sonia. Weâ€
Books received today. Thank you very much and thank you for the care taken packing them safely. I.R. UK
I would like to thank you all for the extra mile you went to get my order for books to me. I ordered some books before Christmas and did not recieve them when I expected to. As I live in a block of flats and some mail has been stolen before I assumed th
Just a short message to let you know that the annual has arrived safely, in perfect condition. Thank you for your efficient and friendly service! J.R.F. Switzerland
Just a brief email to advise that (my book) has arrived in good order and I am most pleased with both the book and the speed and efficiency of your service. Your 2003 Outstanding Customer Service award was obviously well justified! P.N. Australia
All 5 books arrived today and they are in great shape - even better than I had hoped. They arrived quicker than expected as well. Thank you so much. S.C. Canada
I am writing to thank you for the extremely prompt service following the safe delivery of my book order. The book arrived beautifully packaged, much quicker than anticipated and with cheaper postage. I shall defiantly recommend you website to friends. You
No problem at all - am only too please to help. Your service was excellent and I shall continue to sing your praises. Best wishes and many thanks again. T.A. UK