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BENCHMARKING IN CONSTRUCTION

by Steven McCabe

Published by Blackwell Science. 1st. 2001

Very good condition. The first post-Egan book to look at benchmarking and KPIs in the construction industy. Card wraps. 290 pages

Cover corners are creased. Ink inscriptions to title page. Page corner tips are slightly curled.

ISBN: 0632055642
Stock no. 2126529

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Contents

  • Introduction
  • Getting to Grips with the Concepts
  • What is TQM and its importance to Benchmarking?
  • Facilitating a Change in Organisational Culture
  • The Use of Critical Success Factors, Processes and Systems in Benchmarking
  • Benchmarking Customer Satisfaction
  • How to Become World Class - the Importance of Models for Achieving Excellence
  • Moving from Theory to Practice
  • References
  • Notes
  • Index

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